Terms and conditions to grooming

 

We ask for at least 48 hours notice for changing/ cancelling appointments.  Less than 48 hours notice you will be charged 50% of your groom cost (your deposit).

 

No shows and cancellations on the day will incur the 100% groom price before rebooking.

 

If we can fill your space you will not be charged. Late cancellations hugely affect the profitability of the business and can often be avoided with advance notice.

 

Please ensure your dog has been to the toilet before their grooming appointment.

All dogs must enter and leave the salon on a secure lead.

All dogs who may show aggression towards people or other dogs must be muzzled before entering the salon.

Any dog poo must be picked up and disposed of appropriate.  We do not dispose of dog poo if the owner is present.

 

Please be aware that parking is available behind Tails of Mersea Ltd but this is on a first come first served basis. We cannot ensure you have a space to park to bring your dog into us and may need to find alternative parking.

We ask you to respect other people needing to enter and leave the car park.

 

We only accept CASH or CARD payments. Any payments over the phone will need to be made BEFORE collection.

 

We often take photos to post on social media.  If you would prefer us not to do this please let us know.

 

Please ensure you arrive and depart within you allocated time slot.  Please wait in reception. Full payment is required before use of facilities.

 

Ensure your dog has been to the toilet.  If your dog fowls in the salon this must be cleared up by you.  If you are aware your dog has fleas or any contagious diseases such as kennel cough, do not enter the salon.  You will be required to book another appointment.

 

You must exercise control over your dog at all times, restrained on a lead.  Dogs should not be left loose or unattended.  Whilst in the bath the restraints to keep your dog secure must be used. If you have more than 1 dog, you must tether your dog or use the salon’s crate facilities.

 

The dryer is powerful and can be turned up and down.  Take care when using and if your dog becomes stressed or shows signs of anxiety during use please lower the power or stop immediately as necessary.

 

Misuse of equipment resulting in damage will incur a cost to the owner. The owner agree to use all equipment responsibly and agree to pay for any equipment damaged due to misuse.

 

Any harmful / neglectful behaviour or purposeful damage within the salon will be reported to the appropriate authorities.

 

Do not bath a badly matted dog as this will make it worse.  Seek advice from salon staff.

 

We reserve the right to refuse or terminate services to users who put the welfare of their dog or anyone at risk.  Children under 16 must be with an adult, cannot personally use the facilities and must not leave the allocated bath area to ensure the smooth running of the salon.

 

Be aware that this is a wet area and there is damage of slipping.  Please wear suitable foot wear and use the mop for any spillages.

 

Leave the bath area in the same clean state as you found it.  Please follow the bath cleaning notice visible by the bath. This needs to be within your time slot.

 

Please notify salon staff with any questions, concern or help needed.  There is CCTV in the salon to ensure the safety of all.

 

 

Dogs with matting will be clipped off for their own health and comfort.  This will always be discussed and agreed between us and the owner and may incur additional cost.  We always aim to style your pet to your requirements, but if matting is too severe we will not demat to the discomfort of your pet.

 

We offer teeth cleaning and not dentals; the teeth cleaning appointment will include:

 

An assessment of the teeth and gums to ensure there are no major health concerns, if teeth are too bad we will advise you consult a vet for treatment.

 

Your dog’s own toothbrush head will stay in the salon)and will need replacing periodically.

 

All dogs very in tolerance so this can differ on the results achieved. More frequent teeth cleaning will help to keep tartar and bacteria at bay. Teeth cleaning is a gradual process and needs to be carried out regularly for best results, as well as maintenance at home with the owner.

 

Please note, we are not a veterinary clinic and do not offer full dental treatments i.e tooth extractions or full plack removal. If we have any concerns over your dog’s teeth we will refer you to the vet.